Do you take last minute requests?

We are always happy to see your pets but please keep in mind that we ARE NOT an on-demand service. We are a small business with a small team, and we’ll do our best to accommodate your pet if something comes up last minute and you need our services. However, availability is not guaranteed, especially when it’s in the middle of a work day and the team is already out working their route.

Are your services trackable?

We count with a modern pet sitting software trusted by thousands of companies in the US which allows our clients to see our check in and check out time, also, all our services are GPS tracked through google maps

What kind of animals do you care for?

We care for most animals, dogs, cats, rabbits, guinea pigs, as long as they don’t pose a danger to our pet sitters. We do not care for any animals that have a history of biting, fighting or attacking other animals or people

What's your cancellation policy?

All dog walking, cat sitting, and drop-in visit cancellations must be made by 8:00 am on the day of service. Cancellations made after 8:00 am will be charged the full price of the visit. For our overnight cancellation policy please refer to our service agreement.

How long in advance should I request overnights?

The short answer is ASAP. Our overnights are highly demanded so we book up super fast, and sometimes for months.

How do overnights work?

Our sitter stays at your place overnight for 12 hours (most clients pick 8:00 pm to 8:00 am but it’s flexible) and then the sitter comes back during midday for a 30-minute walk.

What is included in a drop-in visit?

Our drop- in visits include: Feeding per your instructions, fresh water, dogs walked, love and play time, brushing, small pet cage cleaned, medication given if needed, mail and newspaper brought in, plants watered, lights on and off.

I have a fearful dog. Can I still work with you?

We understand some dogs can have a hard time warming up to a dog walker. We’ll do our best to gain your pooch’s heart but keep in mind that we ARE NOT dog trainers, we are dog walkers and pet sitters so we only can do so much.

Will I get the same pet care provider every time?

We do our best to send the team member every time but at the moment, we are unable to guarantee you’ll get the same person for each assignment.

Chicago, Illinois